Waystar is Navicure + Zirmed
Client Service: 770-342-0800 Sales: 1-877-NAVICURE

Navicure 3-Ring® Client Service

When we asked Navicure® clients what most sets Navicure apart from typical clearinghouses, the answer was simple: “service.”

  • 97% of Navicure® clients state that Navicure’s® Client Services team is effective at resolving issues
  • 100% believe that Navicure® has kept its promises among those who were aware of what promises Navicure® made to them
  • 96% of clients would recommend Navicure to colleagues or other organizations
Once you’re “live” with Navicure®, you’ll experience a level of service unmatched in our industry. When you reach out to Navicure®, you won’t get lost in a maze of directories, menus or voice mail options. All of our solutions are supported by the Navicure 3-Ring® Policy. Your call will be answered within three rings. Guaranteed.

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Award-Winning Support

Navicure’s® Client Services team received the 2016 Bronze Stevie Award for Healthcare Customer Service Team of the Year and the 2013 Gold Stevie Award for Healthcare Customer Service Team of the Year. This recognition was based on our dedication to ensuring our clients’ success as they tackled difficult healthcare industry challenges including the transitions to ICD-10 and HIPAA 5010 and rising patient payment financial responsibility.

You’ll experience our award-winning client service firsthand when you transition to Navicure®. Our client service representatives have on average 7 years of industry experience. They will help ensure that your switch to Navicure® happens seamlessly with little to no disruption to your claims processing activities.

Client Services hours of operation
Monday through Thursday, 8:30 am to 7:00 pm ET and Friday, 8:30 am to 6:00 pm ET

Navicure’s® billing and payment solutions are available 24 hours per day, 7 days a week, except for scheduled maintenance every Saturday from 12:00 AM to 5:00 AM. Clients will be notified via the Message Center of any additional down time.