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FROM OUR PARTNERS: E-MDS STREAMLINES DATA FLOW FROM EXAM ROOM TO BILLING DEPARTMENT FOR CLEANER CLAIMS AND FASTER PAYMENT By Patrick Hall, e-MDs The foundation for the most productive partnerships in healthcare today rests on shared goals, objectives and values – which is what makes the collaboration between Navicure and e-MDs so beneficial to the customers we serve: We share an unshakable commitment to customer service and to supporting physician practices throughout the revenue cycle. Offering an integrated practice management (PM) and electronic health record (EHR) system, e-MDs is dedicated to the efficient flow of data from exam room to central billing – and on to payers. Our EHR offers documentation templates in 39 major specialties, which support physicians with robust content to ensure they capture comprehensive information for correct coding, as well as all appropriate charges. Because the EHR and the PM share a secure database, complete and accurate billing information is available to back-office staff moments after the encounter has been concluded. Claims are cleaner and can be submitted more quickly. While e-MDs supplies comprehensive content to streamline documentation, we also afford practices the flexibility to customize the system to match preferred work styles and work flow. This eliminates the need for practices to come back to our support staff every time they need to “tweak” a form, template or process – saving both time and money. Our focus on streamlining internal processes, offering highly usable technology and maximizing revenue dovetails perfectly with Navicure. So many clearinghouse vendors add no value to the services they provide. Navicure is a new breed and way ahead of the game. The system offers excellent tools for increased efficiency and productivity. For instance, our customers can log onto Web-based Navicure to review a real-time dashboard that shows the status of all claims. In addition, the Navicure edits engines supports e-MDs functionality. This redundant process reassures physician practices that claims are as clean as possible. When the Navicure system identifies a problem with a claim, it immediately notifies the practice. With the simple click of the mouse, our staff can pull up the chart note affiliated with the claim to make appropriate corrections for resubmission or appeal. Likewise, e-MDs harvests vital information to help customers with internal process or quality improvements. Navicure provides us with practice-level management reports analyzing error patterns. This allows us to identify recurring problems, proactively contact the practice and offer our assistance. For instance, a practice may have hired a new biller who was entering information incorrectly. e-MDs would be able to pinpoint the problem and recommend how the practice could correct the situation. This type of proactive customer service in today’s demanding healthcare environment is invaluable. Studies show that about 30% of EHR implementations in the U.S fail – in fact, about one-third of contracts for a well-known consulting group entail de-installation of previously adopted EHR functionality. We are proud that more than 95% of our deployments succeed – a marketing-leading rate. We credit this positive outcome to the fact that our physician-developed content is affordable, intuitive and easy to use from Day One – and that we collaborate with outstanding partners like Navicure to offer additional value. Patrick Hall is Chief Operations Officer and Vice President of Practice Management for e-MDs. Based in Austin, Texas, e-MDs provides software solutions designed by physicians to improve care, reduce errors and simplify business processes http://www.e-mds.com/. |
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