Spring is a time for new beginnings, and at Navicure it is no different. We’ll use this newsletter to share several new initiatives undertaken to better meet our clients’ needs.
Listening to Our Clients Since our last issue of Navicure News, we have invested significant resources to develop measurement tools to ensure we continuously address our clients’ needs. Navicure has:
Conducted two national research studies, the first to validate our clients’ and prospective clients’ greatest wants and needs, the second to expose clients to new product concepts based on those findings. Look for some of those products and services in the months to come.
Instituted a continuous client satisfaction study. Some of you may have already completed surveys. Others will receive an invitation to participate later this year. The satisfaction survey will help us determine what we should continue to do more of, and where we need to improve. We appreciate your valuable input!
Begun to formally measure why clients choose Navicure and why they don’t. All of our clients will benefit from this insight, as it will serve to make ongoing improvements to our product, service and value.
Introducing Navicure 4.0 Our research told us that practices’ top challenge is maintaining profitability in the face of declining reimbursements. More specifically:
Countering payer pressure to reduce rates;
Keeping up with ever-changing payer rules and administrative requirements;
Reducing rejections and denials, as well as the costs associated with managing them; and
Attracting and retaining qualified employees.
In coming months, Navicure clients can look forward to product enhancements designed to address these needs by improving both the claims and remittance process within the Navicure solution. These enhancements were made to improve reimbursement levels, save Navicure users more time as they process claims, and analyze ways to continuously improve reimbursement and productivity based on their claim and remittance history.
We hope you’ll take the time to read about these new enhancements, and how they will help you increase revenue while saving time and money.
Here’s to spring and new beginnings. As always, thank you for your business.
TIPS, TRICKS AND TACTICS: CONTRACT NEGOTIATIONS Navicure is renowned for helping physician practices boost revenue through claims management - minimizing rejections, reducing days in A/R, enhancing cash flow. >> READ MORE
CLIENT SPOTLIGHT: CANYON VIEW MEDICAL GROUP Since implementing Navicure in July 2007, Canyon View Medical Group has seen tremendous improvement in its revenue cycle management, both at the front end and the back end of the process. Navicure’s edits engine ensures that claims go out cleaner – and the solution delivers reports about problems spotted and corrected. >> READ MORE
FROM OUR PARTNERS: E-MDS STREAMLINES DATA FLOW FROM EXAM ROOM TO BILLING DEPARTMENT FOR CLEANER CLAIMS AND FASTER PAYMENTS The foundation for the most productive partnerships in healthcare today rests on shared goals, objectives and values - which is what makes the collaboration between Navicure and e-MDs so beneficial to the customers we serve. >> READ MORE
ANSWERS TO YOUR BILLING, CODING QUESTIONS:SPRING 2008 Gaining a comprehensive understanding of capricious coding and compliance issues is vital to a healthy bottom line. Here is a look at some of the common questions practices face, along with answers that will help keep you on the right side of payer policies and, ultimately, optimize reimbursement. >> READ MORE
Which of the following coding issues accounts for the greatest number of payer or Navicure rejections you experience (select one)?
WIN THE PAYMENT 'WAITING GAME' WITH WEB-BASED TECHNOLOGY Authored by authored by Navicure client Insight Retina Consultants, this article addresses the payment barriers that can impact a medical practice’s profitability, as well as emerging technological solutions that address these challenges.
CONFERENCE SCHEDULE
Be sure to mark your calendar for these upcoming conferences and events.
