TIPS, TRICKS AND TACTICS:

By Kristi Kenny and Addison Perrymond

We know all too well that sometimes we learn only as a consequence of our mistakes. But what if it didn’t have to be that way? What if there were someone (or something) that could constantly teach us, while also preventing the mistakes from being made in the first place?

Thankfully, there is. Let us introduce you to Navicure’s recently launched Knowledge Base™. Think of it as a teacher that also prevents claim management errors.

Over the last several years, Navicure has collected massive amounts of information – about payer policies, transmission and formatting requirements, rejection and error messages, and much more.

Navicure is now making this wealth of knowledge easily available to clients through the Navicure Knowledge Base. To build this valuable tool, Navicure has gathered solutions to common problems, as well rejection messages both from Navicure and individual payers, and consolidated the information in a searchable database. In addition, Navicure has added trading partner companion guides outlining various requirements that significantly impact how each claim is processed. With each change, the Navicure Knowledge Base gets bigger as it gets smarter. What that means to Navicure clients is that they have a more effective means of preventing future problems and payment delays with each payer change or claim rejection.

Clients can access the Navicure Knowledge Base in one of two ways:

1. From any Navicure screen, select Tools and then Knowledge Base. The Knowledge Base functions in a manner similar to Microsoft® “help” tools. Clients can select from a menu on the left side of the screen, with options such as “New Search,” “Glossary,” “Latest Support News” and “Practical Usage Guide.” Advanced search options are also available.
2. When reviewing the message window on a claim form, clients can simply move the cursor over the error message. This will allow them to access a hyperlink directing them to the Knowledge Base article that addresses the specific error message appearing on the claim form. Not only will the Knowledge Base explain what prompted the error, it will outline how to correct the problem and direct clients to the specific field on the claim form that requires additional information.

The Navicure Knowledge Base is a dynamic tool, and Client Services staff is constantly adding information to ensure it is accurate and up-to-date. In fact, if clients search the database and are unable to find the information they are looking for, Navicure encourages them to submit a support request. Client Services will research the issue and add relevant information to the database in real time whenever possible.

For more information or to request an addition to the Navicure Knowledge Base, phone 770-342-0800 or email clientservices@navicure.com.

>>BACK TO MAIN PAGE